PlushCare Online Therapy Review

PlushCare is an online healthcare provider which offers virtual therapy and medication management services. The service is user-friendly, but does have its drawbacks, such as limited communication with therapists and the lack of insurance coverage for therapy sessions. It has higher pricing compared to other virtual therapy services, and it does not accept insurance for therapy services.

Key Findings

• Over 50% of Americans will be diagnosed with a mental health condition at some point in their lifetime, and 1 in 5 experience a mental health condition in a given year.
• PlushCare provides online therapy and medication management services, but therapy services are not covered by insurance.
• PlushCare's website is well-designed and easy to navigate, with information on mental health issues and treatment options.
• The cost of therapy at PlushCare is relatively high, with a monthly membership fee of $14.99 and a charge of $169 per session.
• Users are not matched with therapists on PlushCare, which is a disadvantage compared to other online therapy services that provide personalized matching.
• Therapy sessions at PlushCare are held via video chat, and users can schedule sessions and view upcoming appointments through the mobile app.
• PlushCare therapists can refer users to primary care physicians for medication prescriptions, however, the company does not offer controlled substances.
• Users have the option to cancel or reschedule sessions, but there is a $50 fee for rescheduling within two hours of the session.
• Switching therapists at PlushCare is easy, but users may need to wait a few hours for the site to process the change.
• To cancel PlushCare services, users must stop booking sessions and cancel their membership through their account settings.
• PlushCare has a small network of providers compared to other telehealth companies and does not offer a wide range of therapists to choose from.
• PlushCare is HIPAA-compliant and implements security measures to protect user data, but users are not entirely anonymous as the company verifies their identity before they can use its services.
• Teladoc is a PlushCare competitor that offers comparable services, but offers a wider network of providers and accepts insurance for mental health services.
• Overall, PlushCare may be a suitable option for those seeking both talk therapy and medication management through online sessions, however, the high cost and lack of insurance coverage may be deterrents for some users.

PlushCare Pros:

• User-friendly website and mobile app
• Comprehensive mental health services, including therapy and medication management
• Therapists are professional and experienced
• Therapy sessions are held conveniently and accessibly online
• Easy option to change therapists

PlushCare Cons:

• Higher cost compared to other online therapy services
• Therapy services are not covered by insurance
• Limited communication with therapists outside of sessions
• No option for voice-only or text-based therapy sessions
• Small network of providers compared to other telehealth companies